Refund policy
30-Day Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return items within 30 calendar days of delivery for a refund or exchange.
Eligibility for Returns:
-
Items must be unused, unwashed, and in their original packaging with all tags attached
-
A receipt or proof of purchase is required
Non-returnable items include:
-
Personalized or custom products
-
Intimate apparel
-
Clearance or final sale items
-
Hygiene or personal care products
-
Used, damaged, or altered items
Shipping Costs:
-
Original shipping fees are non-refundable
-
Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item)
Business Address:
Oddly Perfect
254 Chapman Rd, Ste 208 #22511
Newark, DE 19702
United States
Return Address by Region:
Returns are processed through our regional fulfillment centers. The correct return address will be provided after your return request is approved — please do not send returns without contacting us first.
United States:
21323 Clay Rd, Katy, TX 77449, USA
United Kingdom:
Unit 3, Central Court Finch Close Nottingham, Nottinghamshire NG7 2NN United Kingdom
Mexico:
Calle 1 No.9 Col. Alce Blanco C.P. 53370 Naucalpan de Juárez Estado de México, Mexico
Rest of World Please contact us at contact@oddlyperfect.co for return instructions.
Return Process:
To initiate a return or exchange, contact us at contact@oddlyperfect.co or call +1 (646) 663-1619 with your order number before sending any return — we will provide the correct return address for your location.
Approved returns will receive instructions on how and where to send the item. A return shipping label may be provided if applicable.
Returns sent without prior approval may not be accepted.
Refunds:
Refunds will be processed within 3–5 business days after the returned item is received and inspected.
Refunds will be issued to the original payment method.
Refunds apply to the product price only and exclude original shipping fees.
Please note that processing times may vary depending on your payment provider.
Exchanges:
If you wish to exchange an item, please indicate your preference when contacting us. Exchanges are subject to availability.